Travellers are getting a break at the border.

Public Safety Minister Marco Mendicino has instructed Canadian Border Services Agency to give travellers the opportunity to give their information in person instead of using the ArriveCan app which many complain is inaccessible and unreliable.

Until now, anyone coming in to Canada had to enter their travel details in the app or else be denied boarding or subject to a two-week quarantine on arrival.

A Canadian woman who recently spent the day shopping across the border was told to quarantine after she failed to produce the complete information on the app at the border.

The app collects information about where the traveller has been, purpose of their trip, contact information, vaccination information, pre-travel test results, and quarantine plan once they’re in Canada.

Mendicino says the government will never hesitate to put measures in place to protect Canadians at the border, particularly in light of the emergence of the new Omicron variant.