Jun 19, 2015
By Michael Kramer
You may be one of these unlucky callers.
New figures tabled in Parliament show almost seven out of every 10 callers to Revenue Canada are treated to a busy signal – because the lines are overwhelmed.
In fiscal year 2014-15, approximately one-third of the 60 million calls the tax agency receives – went through on the first try.
But the remaining two-thirds, or almost 41 million calls, got a busy signal – because the CRA’s phone system doesn’t allow every call to connect.
The figures were tabled in response to an Order Paper question from Liberal MP Ralph Goodale – who says budget cuts at the CRA, which include fewer front-line staff to handle inquiries – have eroded Revenue Canada’s ability to meet top service standards for Canadians.