Sep 23, 2016
By Jane Brown
A problem with understaffing and inadequate training at Toronto’s Pearson Airport for passengers in wheelchairs was apparently flagged in July.
A published report this morning says passenger assistance workers at Canada’s busiest airport warned the chief executive this summer that understaffing, poor pay and inadequate training were jeopardizing the help given to passengers in wheelchairs.
News of the workers’ concerns comes after revelations that the Greater Toronto Airports Authority is now the focus of eight lawsuits alleging that poor service at Pearson led to severe accidents affecting vulnerable and often elderly travellers, including the death of an 82 year old woman.
GTAA spokesperson Erin Kennedy says in an emailed statement, “that there’s more that can by done and that’s why we’re working with the Canadian Transportation Agency to think about better ways to serve these passengers.”
She says “input would be welcomed from organizations for people with disabilities about the GTAA’s operations at Pearson.”