MODERNIZATION PLAN CALLS FOR MORE EFFICIENT DELIVERY OF CITY SERVICES
Nov 22, 2016
By Bob Komsic
The city’s launched a plan aimed at improving service to the public, increased efficiency and saving taxpayers’ money.
Unveiled by Mayor John Tory, the four-point strategy proposes delivering improved service through innovation, modern technology and more efficiency.
For example, more services will be offered online.
Currently, the city of Toronto spends about $23 per transactions for those done in person, $16 for ones completed over the phone and just $2 for those done online.
One proposal would see the 41 service counters across the city reduced to five full-service hubs by 2021 as more services become available online saving the city an estimated $8-million a year.
A Chief Transformation Officer will be hired to drive these changes.
Mayor Tory says, ”when I visited city after city after city in the United States and elsewhere, it has taken somebody that has a mandate to bring about this change and bring about that change as rapidly as possible to actually help in getting it done.”
The mayor adds,”if we want to be taken seriously as a tech city, which is part of the message I’m out there selling … we have to push ourselves out of our old 20th century ways.”