Did you know that by the end of this year any Air Miles you accumulated before 2012 will be null and void? To make matters worse, many collectors are reporting issues on redeeming some of their miles and complaining the customer service department is less than helpful. But there is help out there. Ellen Roseman – Toronto Star columnist and consumer advocate and Jonathan Bishop – a Research Analyst with the Public Interest Advocacy Centre will join Libby to talk about it.